Apple’s Poor Customer Service

So, I went to purchase an iTunes Gift Card and send it to number one son for his birthday. I am in Singapore and he is in Canberra so dropping one round was not really an option. I know, I’ll purchase and email. I went through all the steps (and I should add that I have a valid Apple account), clicked the last step and the following window popped up!

image Thank you very much Apple – what a big fail! Still, I can ensure next time it won’t happen because there won’t be a next time! I guess the loss of one customer won’t hurt you but I don’t care, it makes me feel good to know I won’t purchased from iTunes store again.

iPhone Test 2

OK, so last weekend I had a play with it again. After my first test session with the iPhone I was more pleased with this period. Looking at the phone critically the User Interface is not as easy to use as, say, Nokia’s even with the tired old Symbian S60 running it. For example, fat thumbed people with a thousand contacts will find it difficult to move through the contacts, rather than being able to just start typing the contact’s name and have the phone find them for you.

Having said that, the tactile nature of the iPhone encourages one to keep touching it and this is its strength. Because it is fun to use, you keep looking for things to use it for.

One problem I did have was that as I attempted to connect to the WiFi network at Thomo’s Hole, each time I tried to connect the iPhone caused the network to reset and reboot. I know it was the iPhone as I systematically tested everything else that accessed the network. Not sure why that happened.

Oh well, more playing next weekend – at the moment the SIM card is back in the trusty Nokia E71 as I am away on a business trip and need the extra uptime.

I Had an iPhone and I Liked It … Not!

I had the chance to use an iPhone for a couple of days recently, something I looked forward to with a certain degree of relish. I parked my Nokia E71, took the SIM card out and put it in the iPhone. I will admit, it was a 3G 8 gig iPhone so not the latest phone but most of the features I was using have not really changed a great deal between then and now.

I gave it a good workout – having downloaded some music to it so I could use it as an iPod and a phone.

What didn’t I like then?

I didn’t like the short battery life – especially whilst listening to music. A couple of phone calls, a few text messages and a little bit of boogie and it was time to charge the battery again.

I was frustrated as well when I transferred my contacts from Outlook. Using the iTunes software, I synched my contacts from my laptop to the iPhone. Unfortunately, as I had a backup of my contacts (an Archive under Contacts) in Outlook, I ended up with two of every contact as iTunes synched all the contact address-books in Outlook rather than asking which one you wanted to synch.

Whilst the screen was easier to read than the E71 (it is over twice the size after all), and the input was fairly intuitive, it was impossible for me to hold the iPhone and answer an SMS one-handed, something that I can do fairly easily with the E71 and let’s face it, when you are driving and answering SMS messages, you should at least have one hand on the steering wheel ((OK, so I don’t drive and text but you get the message – so many times walking around the city I have one hand free whilst the other is carrying something and being able to write SMS messages one handed is an advantage)).

It was heavy. Considerably heavier than my E71.

To be fair, I know I will try it again next weekend and make sure I give it a good workout but on the basis of the last test, when my phone is up for renewal later this year it is looking like the Nokia N9000 (or is that N900?) if that is available then, or perhaps a Blackberry, or even a Nokia N97 or Samsung Omnia. I must admit to having a soft spot for Samsung as my mum is still using the Samsung I bought 4 years ago in Saudi Arabia and it still goes 4 days between battery charging and has the clearest display I have ever seen.

My First Apple

image It happened. A couple of days ago in Singapore I was given an iPod Shuffle. One of the new ones that tells you the track that is playing. It is my first Apple product. Really. I’ve never had an Apple anything before although those around me all have.

I have to be honest now and say after using it for a week now, I will be retiring my old mp3 player when I get back to Oz. The iPod is just a joy to use, easy, intuitive and the sound quality through the ear bud speakers provided is excellent as well. Best of all, they don’t drop out of my ears like others do.

Whilst I can honestly say I won’t be racing out to buy an iPad yet, I can see myself thinking very strongly of a MacBook or iPod Touch in the not too distant future. Thanks to the office for the music!