So it has been an annoying period. About two months ago I received an email saying words to the effect of “We have your password, email ID etc. Send around a thousand dollars in Bitcoins or we will start releasing embarrassing pictures of you to all your email contacts, social networks and what have you”.
I did not worry about this of course, as I am quite capable of publishing embarrassing photos of myself myself! In any case, the password they quoted was one that I had not used on email or any of the social networks for many years so no problem.
Then this week. Firstly Airbnb sent me a note to say my email address had been changed and did I make the change. I followed the links provided to say that it was not me but then they asked my to login using the old email address and a password. The password had been changed so that did not work. I posted a message in Twitter to Airbnb and mentioned all this. I am waiting to hear back.
And then bookings.com sent me a note asking me to check my password change and confirmation of a hotel booking in London for GPB 350. This was followed by a cancellation charge of GBP 167. Interesting, me checking into a hotel in London when I am sitting in Singapore! Bookings.com had a very helpful operator who managed to sort a solution out. Kudos to them.
I then tried to access my hotels.com account and the password was marked as wrong and/or the email address. Clicking forgot password resulted in nothing so I contacted hotels.com and received the following note, noting the same thing, that my email address had been changed. I am waiting for them to give me some customer service but the one thing I am missing to get them working is my Aussie mobile – the SIM Card is in Manila! They did send me a helpful email saying that
“This is to acknowledge your email. Please be advised, our policy is not to disclose any information once you failed on our security verification. For us to proceed with the investigation, we need you to provide the correct email address or phone number, or, you may call us and our colleagues will glad to assist you.”
Of course they do not give you a phone number to call.
So, the scores?
- Airbnb @airbnb – they have almost helped me so 5/10
- Booking.com @bookingcom – full marks, brilliant service 10/10
- hotels.com @Hotels.comASIA – I have booked many rooms through them but posting messages has not helped. I have just had a chat sessions, still not sorted but a “Specialized Team” will contact me – 3/10 (at the moment as I have free nights I cannot access)
Well that has been a Saturday wasted chasing all this up!
Update – 8 March 2019 – hotels.com has been repaired finally. So far it looks like all dodgy attempts to screw something free out of me are from Jersey DS!